FAQ:

Shipping/Tracking Information

If you are seeking information on tracking an order you have already placed, please refer to your email as it may be in the spam folder.

If the tracking of your order has not been updated, please be patient. All packages are dropped off the same day the tracking is provided. If the selected service has not updated your packages tracking information, we suggest checking back in 1-2 business days. If that does not work for you, we recommend calling the selected service, please have your tracking number ready.

If your order was lost or damaged in the mail don’t worry.
Chances are that service has complimentary insurance on the package, however it does take 7-15 business days for most services to recognize a package as lost.
If you think your order was lost/damaged in the mail, please email us with the order number, and what the selected shipper said after you called them (including employee number that you spoke to).

USPS no longer scans packages in at your local post office. They get scanned in at the regional facility. This may cause a delay in updating the tracking information 1-4 business days. The day your package is marked shipped is the day it was dropped off. Once it is in USPS custody we cannot do anything about your package. Please contact the currier for any further questions, or concerns.

We ship internationally! Shipping rates can be calculated on the checkout page.

Return, Warranty, and Exchange Information

Product issues are bound to happen, this is our official warranty information for our products. We are listing the common issues with some of our products, if you have a different product/issue please contact us.

For ALL inquiries, please email us at: zac@drcproshop.com

Exchanges: If you would like to exchange a NEW UNUSED product. There will be a 25% restocking fee. You will be responsible for the return shipping. After we receive the product (and verify its condition), we will process the exchange. There may be a lead time depending on the exchanged item. Certain items are not eligible for exchanges, certain restrictions apply such as special ordered items, custom heat shrink, and special made products we do not normally stock.

Returns: If you would like a return for a NEW UNUSED product. There will be a 25% restocking fee. We will refund you the amount for the PRODUCT, not including shipping, after we receive the product(and verify its condition). You are responsible for return shipping costs. We do NOT offer refunds for products that are used.

Balance Charge Lead:

Replacement (not extreme duty): If the charging product stops working 30 days after you received it we will send a new one for FREE, or try to fix it*. If the charge lead stops working anytime after that you’re welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the replacement materials(if needed), and return shipping. If the 2mm bullet connector is broken it will be covered for 90 days after you receive it. Either you can send it back to us, or we can send you replacement parts to fix it*.

Replacement (Extreme Duty): If the charging product stops working 6 months after you received it we will send a new one for FREE or try to fix it*. If the charging product stops working anytime after that we do have a 12 month warranty program. If the charging product stops working up to 12 months after you received, you’re welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the return shipping. A product is only considered extreme duty if BOTH the positive and negative sides are purchased.

Repair: We will repair DRC charge leads ONLY, we do NOT work on other companies products. If you would like to send us a DRC Charge lead for a repair, we ask that you pay for any materials used, as well as return shipping.

Replacing Parts: If you ordered the incorrect option on your charge lead, youre welcome to send it back to use, however we cannot guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping.

Mis-Ordering: If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. Typically it is also cheaper to just order a new one.

Mistakes from Us: If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for FREE or try to fix it*.

Power Supply Cables:

Replacement: If the charging product stops working 3 months after you received it we will send a new one for FREE. If the lead stops working anytime after that you’re welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the replacement materials(if needed), and return shipping.

Repair: We will repair DRC charge leads ONLY, we do NOT work on other companies products. If you would like to send us a DRC lead for a repair, we ask that you pay for any materials used, as well as return shipping.

Replacing Parts: If you ordered the incorrect option on your lead, you’re welcome to send it back to use, however we cannot guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping.

Mistakes from Us: If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for FREE.

Return address: 8702 Birchline Ct. Louisville, KY, 40291

Disclaimer

Amped Up is a DRC brand.